English Information:
What you have to keep in mind with international orders:
Because of the fact that the shipment of tickets takes place by e-mail, the tickets can also be ordered smoothly from abroad without any extra fees.
Please note that due to longer payment processing times from abroad the payment transaction must be made to SnakeTicket at the latest 8 days before concert date. A timely payment receipt can then be guaranteed as well as a punctual mailing of the tickets.
German Bank Acount:
Kontoinhaber: Jan Golz /SnakeTicket
Konto: 142879600
BLZ: 10070848
Berliner Bank
The international bank account of SnakeTicket is:
Acount Owner: Jan Golz / SnakeTicket
IBAN: DE19100708480142879600
BIC/SWIFT-Code: DEUTDEDB110
Branch Name: Berliner Bank Berlin
Customers ordering from abroad may also pay for tickets by PAYPAL at the account:
info@snaketicket.de
Please include your name and the invoice number of your order. You must add the paypal-transfer fee to the amount invoiced.
In the case of concert cancellations, inherent fees for the transfer of refunds to international customers will be subtracted from the amount refunded.
Please refer to the general terms and conditions of SnakeTicket before ordering.
How the order transaction works:
Please choose the band you are looking for from the artist list on the left side and click on the required concert.
Please leave your name, your postal address (only used for your invoice) and your e-mail address and choose your required number of tickets.
After you submit your order you will automatically receive an invoice by e-mail with the request to transfer funds. If you don't directly receive your invoice by e-mail upon ordering, please check your spam-folder. Some anti-spam-filters also block important e-mails with invoice attachments.
There are no further costs, the ticket prices include all contained pre-sales fees. Following receipt of your payment, you will receive the tickets from your order as a pdf-document by e-mail. The tickets can be printed in black & white.
A random generator will create a nine-digit ticket code and make the tickets tamperproof and the multiple use of one and the same ticket impossible. The organizer will have a checklist with all legal codes for the concert.
You can open the pdf-document with the Acrobat Reader software. If you don't have this standard program on your computer, you can download it for free at the following link:
http://get.adobe.com/de/reader/
If you can't click on the required date it means that either the pre-sales haven't started at this time or the local organizer hasn't approved tickets for the show for SnakeTicket yet. In this case, please try again at a later time to see if the tickets are available then.
FAQ:
How can I make shure that my self-printed tickets will accepted at the location's entrance?
Snaketicket is a sub company of Ticket69. The system of Ticket69 allready runs for more than three years, furthermore
succesfully. We are not the only provider of E-tickets that have to be
printed at home.
Every organizer has to activate a certain amount of ticket befor we can
get started with the presale. Therefor event-organizers will get
informed about our terms and conditions and about the fact that we are
only selling E-tickets.
As another precaution the organizer gets a list with the number of
tickets sold and the names of the customers. It is at least important
that 9-digit ticket code is readable.
As you can see the system is professional and reliable and it's made to
reduce costs for concert tickets (just 2€ + basic price that is fixed
by the organizer) and to safe costs for delivery and handling
Unlike the other providers all ticket-prices are gross prices without any additional costs.
How long does a ticket need for delivery?
Your offer will be confirmed immediately via Email. The complete bill within our bank details is enclosed.
As soon as the money arrives the tickets will be delivered by another Email.
Most banks need approximately 24h to book the money transfer as far as
you are using online-banking. When using a handwriten withdrawal it
will normally take up to two days longer. Please keep in mind that
banks normally do not work during the weekend. Money transfers might
not be booked before monday.
If a ticket does not reach your Email inbox please also check your spam folder. The delivery mail might be handled as spam.
In case there are further problems please write an Email including the
invoice number. This will make it easier for us to find your particular
order and to fix the problem.
You can also check the status of your order during the office hours by
phone. The number is: 03379-201453. If there are any questions please
do not hesitate to call.
When ordering more than one ticket, can I cut them to keep them seperatly?
If you want to order more than one ticket for more than one event you
can of course cut them so that each ticket can go its own way. Please
take care not to cut off the ticket-code to keep the ticket valid.
Why does an order has to be placed al least 6 days befor the date of the acutal event?
The common deadline for any orders of ticktes should avoid that money
transfers arrive too late. As well as money transfers need a certain
amount of time, esspecially when they are placed during the weekend or
on a public holyday it is also the case that it takes even longer if
you are not using online banking. Please take care that your order is
right in time.
In case you have missed the deadline you can try to directly contact
the organizer or the location's office (for example via
internet-research) to ask wether there are further tickets available at
the box office.
I have placed an order but the confirming email is missing?
Our confirming Email are generated automatically. This should never take longer than a few seconds.
The most common reasons for these problems are:
- Your are using an AOL-account. AOL often deletes mails that are
automatically generated or mails that have a bill as attachment without
informing the user. In this case you should mail to info@snaketicket.de so
that we can set up the confirmation manually.
While entering your Email-adress a typing error has occured or you migth forgot to press the "Bestellung abschicken" button.
You migth use any kind of spam protection and the confirming mail gets
blocked. In this case you should also check the spam folder.
If there are further problems please do not hesitate to call the following number: +49/3379-201453
If I cannot pay my order promptly what is the explicit deadline for payments?
If you did not manage to fix the payment within 48 hours you can of
course catch up as far as there is enough time left untill the date of
the particular event.
Most banks can book a payment within 24 hours in case you are using
online-banking. As allready mentioned when using a handwriten
withdrawal it will take a little longer.
Please make shure that there are at least 3 full days left till the date of the particular event.
In case the money comes up too late and we cannot deliver your ticket you will of course get your money back.
Can I also order tickets even though I don't have a printer?
If you don't have a printer we can also transfer your demanded tickets
via fax. In this case please also type in your fax number into the
subject line.
In case you neither have a printer nor a fax you can also ask kith and
kin wether they can help you out. In this case please type in the email
adress or fax number you wish the ticket to be transfered to or forward
our mail to your personal printing destination.
I cannot open the ticket-attachment. What should I do?
Normally our tickets are delivered via pdf-format. This is the
international standart and normally computers are equipped with the
necessary software. If this is not the case you can download "Akrobat
Reader" for free if you click on the following button. This should
avoid any upcoming difficulties with pdf-data.
If you don't want to download the "Akrobat Reader" we can also tansfer
you orders via fax. In this case please mail to: info@snaketicket.de and
tell us your fax number.
Furthermore we advice you to forward your ticket-mails to somebody who can handle pdf-data and who owns a printer
What to do if i unintentionally deleted the ticket-mail?
Don't worry! We have a database where we store all the incoming orders.
In case you have deleted one of your ticket-mails please mail to:
info@snaketicket.de type in your name, your invoice number so we can
deliver the missing mail for once again. This little service will of
course be for free.
Do I need a colour printer?
No, as long as the ticket code is readable it doesn't matter wether it's a color or black/white print.
